Refund policy

At Pegasolux, customer satisfaction is our priority. Every piece is crafted to high quality standards and undergoes rigorous inspection before shipping. We understand, however, that a return or exchange may occasionally be necessary.

1) General Conditions

  • The customer has 7 calendar days from the delivery date to request a return or exchange.

  • The jewelry must be in perfect condition, with no signs of wear, impacts, or scratches, and with its original packaging, certificates, and all accessories.

  • Returns are not accepted for personalized, engraved, or made-to-order pieces, except in cases of manufacturing defects.

  • For hygiene reasons, earrings and piercing pieces are not eligible for return if they have been handled or worn.

  • Gift cards are not eligible for return.

2) Defective Products or Factory Damage

  • If you receive a product with a factory defect or one damaged in transit, notify us within the first 48 hours after delivery.

  • Once the issue has been verified, we will replace the jewelry at no additional cost. If stock is unavailable, we will issue a full refund.

3) Size or Model Exchanges

  • Exchanges for size or model are permitted within the established period, provided the jewelry has not been worn or altered.

  • The shipping costs for the return and reshipment are the customer's responsibility, except in cases of an error by Pegasolux.

4) How to Request a Return

  1. Write to pegasolux@gmail.com, including your order number, reason, and, if necessary, photographs of the product.

  2. If you qualify for a refund, we will send you the shipping instructions and the address of the returns center.

  3. Once we receive and verify the condition of the jewelry, we will confirm the exchange or refund within 5–7 business days.

5) Refunds

  • Refunds will be issued to the same payment method used for the purchase.

  • The original shipping costs are non-refundable, except in cases of a manufacturing defect or an error in the product shipped.

6) Packaging and Return Responsibility

  • Pack the jewelry in a secure, padded manner. Pegasolux is not responsible for damage caused by inadequate packaging on the return.

  • We recommend using a courier service with a tracking number and keeping the receipt until confirmation.

  •  Tip: Always keep your shipping receipt until the process is complete.