Shipping Policy

Coverage

We ship throughout the Colombian territory through recognized partner carriers.

Processing Time

All orders are carefully prepared, verified, and packed before being dispatched.

• Orders placed before 12:00 p.m.: processed the same business day.
• Orders placed after 12:00 p.m.: processed the next business day.
• Orders placed on weekends or holidays will be processed the next business day.

Estimated Delivery Times

Delivery times may vary depending on the destination city and the carrier's operations.

Major Cities

Bogotá, Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Manizales, Armenia, and other major capital cities:

1 to 3 business days.

Intermediate Cities

Municipalities and secondary cities:

2 to 5 business days.

Rural or Hard-to-Reach Areas

3 to 8 business days.

During periods of high demand (Black Friday, Christmas, Mother's Day, etc.), delivery times may be slightly extended.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email so you can follow the status of your shipment.

Order Delivery

The carrier will make the delivery to the address registered during the purchase.

It is the customer's responsibility to verify that the shipping information is correct before completing the order.

External Delays

Pegaso Lux is not responsible for delays caused by:

• Weather conditions.
• Road closures.
• Carrier logistics issues.
• Force majeure events.

Nevertheless, our team will provide support until your order is delivered.

Packages Received with Issues

If you receive a package with visible signs of damage or tampering, we recommend taking photographs before opening it and contacting us within the first 48 hours after delivery.

Contact

If you have questions about your shipment, you may contact our customer service team through our official channels.